Web Development Service Level Agreement Template

Unique Web Design Inc. offers 99.95% service availability («Serviceavailability») calculated on a monthly basis. Service availability is calculated as follows: Include service management and support details applicable to the service provider in this section, developer will provide website hosting services for the client`s website once the development is complete. Hosting is a shared hosting environment with a server running time of at least 99.9%. If this contract is terminated prematurely or after the agreed backup period, the developer destroys all copies, files and documents related to this website development agreement. Goldsboro Web Development`s mission is to provide an unprecedented standard of service and reliability in the hosting industry. Goldsboro Web Development guarantees a network operating time of 99.9%. Goldsboro Web Development Data Center uses redundant Cisco and Foundry components to eliminate individual error points. Our network is connected via redundant broadband carriers, which allows you, the customer, to always rely on a fast and reliable connection to our network. Our computing center is equipped with a redundant CRAC, a battery current and a diesel power generator to ensure running time in all situations. Goldsboro Web Development ensures low network usage at all times in the event of major Internet routing problems such as a DDOS or DOS attack.

The developer agrees to manage a copy of the client`s website on an offline server as backup for the live site. Service coverage by the [service provider] as described in this Contract follows the schedule outlined below: The Client retains the developer`s services for the design, development and hosting of a website, as well as the additional necessary elements, as indicated in accordance with the proposal presented by the developer to the client and signed to [Proposition. Date]. Most service providers understand the need for service level agreements with their partners and customers. But creating could be discouraging, as if you don`t know where to start or what to lock up. In this article, we share some examples and models that will help you create SLAs. PandaTip: The design section of this model describes the requirements and basic processes related to the scope of the site development agreement. Do you need an ALS model for a website that you can customize for your own web project? Download our Model Service Level Agreement (MS Word). It contains a list of content that you would like to use in detail as part of such an agreement. The document can be used as a checklist to ensure that important parts of a maintenance contract are properly specified after development. This is a service level agreement (SLA) between [customer] and [service provider]. This document identifies the required services and the expected level of service between MM/DD/YYYY to MM/DD/YYYY.

All changes should be completed within [Number.Days] business days after developer confirmation, depending on the degree of repair or maintenance requirement.